adept success plans
The best customer service in the global EDMS market just got better.
Customer success is a deeply engrained priority at Synergis. Our three levels of Success Plans provide the expert resources, strategies, support, training, and software you need to maximize the value of Adept and achieve your ambitious goals.
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SILVER PLAN
Enjoy free access to support, upgrades, and expert resources with your Subscription.
We don’t mess around when it comes to ensuring your success with Adept. Our base plan that’s included with your Subscription provides the support you need during standard Helpdesk hours, access to software upgrades, a customer success manager, an annual Health Check, quarterly lunch and learns, plus configuration for Single Sign-On.
GOLD PLAN
Accelerate success with expanded support hours, upgrade and training services, and Adept Experience.
Get more value with Gold, which includes everything in Silver, plus expanded Helpdesk hours, annual upgrades services to production and sandbox environments, refresher training for users and Admins, two Conference passes to Adept Experience, and a virtual roundtable with Synergis leaders and product managers.
PLATINUM PLAN
Maximize success with 24-hour support and monthly time blocks with expert resources.
Drive operational excellence with our premium plan that includes everything in Gold, plus 24-hour support Monday through Friday ET, 4-hour monthly time blocks with a dedicated technical resource for use on nearly any Adept project, proactive system and usage recommendations, additional passes to Adept Experience, and bi-annual virtual roundtables with Synergis leaders and product managers.
